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Faq

Order Processing


We do our best to process orders once we have received them.
Our product are packed with proper materials and care to help ensure your orderarrive safely and intact.
We contact the courier company and make delivery arrangements based on the delivery information you provided.


What are your operational hours?
Our eStore team operate from Mondays – Fridays (8.30am – 5.30pm) except on public holidays and office closures.
Can I make changes to my order items after I have received the order confirmation via email?
No. The confirmed order has to be cancelled and a new order be placed.
If I purchased an item before a promotion starts but is due to receive it only after the promotion is running, am I entitled to the promotion’s benefits?
No. Orders are processed at the point of us receiving them, hence, items would be charged at the price as at the moment of sale, regardless of the delivery date.
May I place my order through the phone or email?
No. We do not accept phone and email orders.
How do I know if I have placed my order successfully?

If your order has been successfully placed, you would receive an auto-generated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes.


Please ensure that you have provided us with a valid email address.


If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder, in case the confirmation email got delivered there instead of your inbox.


Alternatively, you may login to your account and check under your Orders.

How do I check the status of my order?

You may check your order statuses via these simple steps.

Step 1: Login to your account by keying your username and password.
Step 2: Click on Orders.
Step 3: Click on Order Details and search via the order number and order date of your order.

Can I cancel my order and be refunded?

Yes. Please email your order cancellation request to bch@bch.com.sg by 12noon the working day before your delivery.
Otherwise, a cancellation fee of $50 and/or 5% of the total order amount (whichever is higher) may apply.


For example, the scheduled delivery is Monday, 8 January 2018. The order must be cancelled on Friday, 5 January 2018 before 12noon.


Refunds would take up to 14 working days to be processed, subjected to your credit card’s billing cycle.

How many days in advance can I place my order?
You may place your order 14 days in advance of your expected delivery date.
May I collect my Bee Cheng Hiang eStore order at Bee Cheng Hiang retail stores?
No. Currently we do not offer click & collect service. However, we will review and plan if there is a demand.
Where do I put my well wishes or my gift message in the order?

You may include a greeting message with your order upon check out, before payment. A complimentary greeting card with your gift message would be provided.


This is available as an option under “Do you have a gift message?” under the page ”Enter A Shipping Address”.

I am interested in placing a bulk order, what should I do?

Please send your bulk order requests to bch@bch.com.sg and our friendly Sales consultants would respond your enquiry within one to two working days.

What should I do if I face issues when placing my order?

You may reach us at:
Email: bch@bch.com.sg
Phone: +65 6500 0888

Operation Hours: Mon – Fri (8.30am – 5.30pm GMT+8)

Would my recipient be receiving an invoice together with the order item(s)?
Yes.

Delivery


We provide delivery to single location in a single payment. You may view the delivery options at Checkout. Please note the Rules & Regulations surrounding our delivery.


1. How much will I be charged for delivery?

Singapore deliveries are charged at a standard rate of S$10 per address unless otherwise stated. Look out for our Free Singapore Delivery promotions from time to time.

2. Where do you deliver to?

Local Delivery (Singapore)

We provide delivery to all locations in Singapore.

International
Sorry. We do not deliver to countries outside Singapore.

3. How many days in advance can I choose my delivery dates?

You may place your order 14 days in advance of your expected delivery date.

4. What are your delivery timings?

Local Delivery (Singapore)


We deliver from Mondays to Fridays and also offer the choice of Saturday deliveries except if the chosen weekday or Saturday is a public holiday.


Each delivery slot has a maximum capacity and we would encourage you to place your order in advance.


The available time slots per day are as follows:


Mondays to Fridays (excluding public holidays)


9.00am – 3.00pm


3.00pm - 8.00pm


Saturdays (excluding public holidays)


9.30am – 3.00pm


Statement Summary
Order TimeEarliest Available Delivery TimeslotExample
Monday – Friday
Before 12noon
2 Working Day Later For orders placed on Monday, 9.30 am, earliest available timeslot will be Wednesday
Saturday, Sunday & Public Holiday 2 Working Day Later For orders placed on Saturday, earliest available timeslot will be Wednesday on the following week.
5. May I make changes to the delivery address?

Local Delivery (Singapore)


Yes. Please contact us by 12noon the working day before your delivery.


For example, the scheduled delivery is Monday, 8 January 2018. You must inform us on Friday, 5 January 2018 before 12noon.

You may reach us at:
Email: bch@bch.com.sg
Phone: +65 6500 0888

Operation Hours: Mon – Fri (8.30am – 5.30pm GMT+8)


Otherwise, $50 cancellation fees may apply.


If delivery attempt has been done, a courier charge of $10 would be levied.

Order Cancellation

1. How do I initiate a cancellation and/or refund?

Contact us here and our eStore Assistant will review your case and guide you along. Please indicate your order number in your request.

2. What do I have to look out for if my request is approved?

You will receive an email from us within 1 to 2 working days.

Products & Gift


In a world where food safety is of utmost importance, our customers can enjoy our products with a peace of mind. We make sure that food sold under the Bee Cheng Hiang brand are made with 100% natural ingredients, without added MSG, chemicals, additives or preservatives.

Our production process has been awarded the ISO9001 certificate and we are also HACCP certified. We are consecutively recognized as one of the Singapore Food Safety Partners by AVA. Our success rests on our exacting production of our quality product and high standards of hygiene. .

1. Are the products sold online fresh?

Yes. To provide our customers with the best taste, our fresh bakkwa are freshly grilled at our outlets daily. Products sold online are freshly stored in the same central temperature and humidity controlled storage facility as those distributed to the physical stores.

Payment

1. What payment method do the online store accept?

We accept popular Internet payment modes. Visa, MasterCard and Amex are accepted at Checkout. We do not provide cash on delivery service.

2. Why am I on the same payment page again after submitting my details for payment? What can I do?

Your session may have timed out due to inactivity, hence your order could have failed. Please close the current payment page, log in again to your eStore account, check Your Shopping Cart and place your order again.

3. Does my purchase includes Goods & Services Tax (GST)?

Yes. Prices on the website includes Goods & Services Tax (GST).

Bee Cheng Hiang Rewards Card

1. Where can I get help if I have questions on the Bee Cheng Hiang Rewards Card membership programme?

You may contact the Bee Cheng Hiang Rewards Membership Department at:

You may reach us at:
Email: bch@bch.com.sg
Phone: +65 6500 0888

Operation Hours: Mon – Fri (8.30am – 5.30pm GMT+8)