Our eStore team operates from Mondays – Fridays (8.30am – 5.30pm) except on public holidays and office closures.

Upon submitting a successful order, you will receive an auto-generated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes.

Please ensure that you have provided us with a valid email address.

If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder as the confirmation email may have been delivered there instead of your inbox.

Alternatively, you may login to your account and check under your Orders.

You may check your order status via these simple steps.

Step 1: Login to your account by keying your username and password.
Step 2: Click on Orders.
Step 3: Click on Order Details and search via the order number and order date of your order.

As the confirmed order is locked into the system, please cancel the order and place a new order.

As orders are processed at the point of ordering, items would be charged at the price as at the moment of sale, regardless of the delivery date.

At the moment, we only accept online orders.

Yes. Please email your order cancellation request to bch@bch.com.sg at the latest by 12 noon on the working day before your delivery.

For example, the scheduled delivery is Monday, 8 January 2018. The order must be cancelled on Friday, 5 January 2018 before 12 noon.

Otherwise, a cancellation fee of $50 or 5% of the total order amount (whichever is higher) would apply.

You may place your order 5 days in advance of your expected delivery date.

At the moment, we do not offer click & collect service. However, we will constantly review the demand for this service and may possibly offer it in the near future.

You may include a greeting message with your order upon check out, before payment. A complimentary greeting card with your gift message would be provided.

This is available as an option under “Do you have a gift message?” under the page ”Enter A Shipping Address”.

Please send your bulk order requests to bch@bch.com.sg and our friendly sales consultant will respond your enquiry within 1 to 2 working days..

You may reach us at:
Email: bch@bch.com.sg
Phone: +65 6500 0888

Operating Hours: Mon – Fri (8.30am – 5.30pm GMT+8)

Yes.

Singapore deliveries are charged at a standard rate of S$10 per address unless otherwise stated. Look out for our Free Singapore Delivery promotions from time to time. For hampers, there will be a delivery charge of $15 for every location added. 

Local Delivery (Singapore)

We provide delivery to all locations in Singapore.

International
At the moment, we are unable to deliver to countries outside Singapore. However, with our global network of stores, we may be able to arrange for delivery within territories that we are present in. Contact us at bch@bch.com.sg to find out more.

You may place your order 5 days in advance of your expected delivery date.

We deliver from Monday to Saturday, except on public holidays. Each delivery slot has a maximum capacity and we would encourage you to place your order in advance.

The available time slots per day are as follows:

Mondays to Fridays (excluding public holidays)

9.00am – 3.00pm

3.00pm - 8.00pm

Saturdays (excluding public holidays)

9.30am – 3.00pm

Statement Summary

Order Time	Earliest Available Delivery Timeslot	Example
Monday – Friday Before 12 noon	2 working days later	For orders placed on Monday, 9.30 am, earliest available timeslot will be Wednesday
Saturday, Sunday & Public Holiday	2 working days later	For orders placed on Saturday, earliest available timeslot will be Wednesday on the following week.

Yes. Please contact us by 12noon the working day before your delivery.

For example, the scheduled delivery is Monday, 8 January 2018. You must inform us by Friday, 5 January 2018 before 12 noon.

You may reach us at:
Email: bch@bch.com.sg
Phone: +65 6500 0888

Operation Hours: Mon – Fri (8.30am – 5.30pm GMT+8)

Otherwise, a $50 cancellation fee may apply.

If delivery attempt has been done, a courier charge of $10 would be levied.

Contact us here and our eStore Assistant will get in touch with you. Please indicate your order number in your request.

You will receive an email from us within 1 to 2 working days.

Yes. To give our customers the best taste, bakkwa from the ‘Freshly BBQ’ range are grilled at our outlets daily. Products sold online are stored in the same temperature and humidity controlled storage facilities as those distributed to the physical stores.

We accept popular Internet payment modes. Visa, MasterCard and Amex are accepted at Checkout. We do not provide cash on delivery service.

Your session may have timed out due to inactivity, hence your order could have failed. Please close the current payment page, log in again to your eStore account, check Your Shopping Cart and place your order again.

Yes. Prices on the website includes Goods & Services Tax (GST).

You may contact the Bee Cheng Hiang Rewards Membership Department at:

Email: bch@bch.com.sg
Phone: +65 6500 0888

Operating Hours: Mon – Fri (8.30am – 5.30pm GMT+8)